Ngu-Christa Bemis, uMlawuli weeNkonzo zeNgcali, iDocumoto
Izabelo ezintsha zemveliso zinokuhla kubavelisi, kodwa iinkonzo zasemva kokuthengisa zinokunceda amashishini ukuba ahambe kwimiceli mngeni yezoqoqosho. Ngoku ka iDeloitte Insights, abavelisi bayanda kwiinkonzo zasemva kwemarike kuba banikezela umda ophezulu kwaye baphucula amava abathengi. Kumgangatho wehlabathi, uDeloitte utyhila ukuba "ishishini lasemva kwemarike liphantse libe li-2,5 ngokuphindwe kabini kunendlela yokusebenza kwintengiso yezixhobo ezintsha." Oku kwenza ukuba iinkonzo zentengiso yasemva kwexesha zibe sisicwangciso esithembakeleyo sokuya kuyo yonke imiceli mngeni yezoqoqosho kunye nokukhula okuzayo.
Ngokwesiko, abavelisi bazithathela ngokwabo njengababoneleli ngezixhobo, hayi ababoneleli beenkonzo, beshiya iinkonzo zasemva kwemarike ku-backburner. Olu hlobo lwemodeli yeshishini ngokungqongqo yinto yokuthengiselana. Ngeemeko ezihlala ziguquka zentengiso, abavelisi abaninzi bayaqonda ukuba imodeli yeshishini lokuthengiselana ayisasebenzi kwaye ifuna iindlela zokuphucula ubudlelwane babo nabathengi babo.
Sebenzisa iDeloitte, iDocumoto eyona ndlela isebenzayo kubuchwephesha, kunye nobuchwephesha be-AEM, sifumanise ukuba abavelisi banokuzinzisa ishishini labo kwaye balungiselele ukukhula kwexesha elizayo ngokufumana imithombo yengeniso ephindaphindayo kunye nokubeka phambili ulwakhiwo lobudlelwane kwezi ndlela zilandelayo zidweliswe ngezantsi:
1. QINISEKISA IZIXHOBO ZAKHO
I-Deloitte ibonakalise ukuba abavelisi bemithombo yengeniso ebalulekileyo baqala ukutshintshela ngakuyo, kwaye oko kunjalo nezivumelwano zenqanaba lenkonzo (SLAs). Abavelisi abaqinisekisa ixesha lokuphuma kwemveliso ngaphambi kokuba liphume kwinkonzo yokwenza isithembiso esinyanzelisayo kubathengi bezixhobo. Kwaye abo bathengi baya kukulungela ngakumbi ukuhlawula ipremiyamu yexabiso ukuyifumana. Abavelisi kufuneka baqwalasele ukusebenzisa eli thuba ukukhulisa amandla abo eenkonzo zasemva kwemarike ngokukhawuleza.
2. FUMANA UQEQESHO NAMAXWEBHU AKHO
Ngokwenqaku lakutshanje leForbes, "abavelisi bavelisa ulwazi oluninzi kunalo naliphi na elinye icandelo loqoqosho lwehlabathi ngokungaguqukiyo." Amaxwebhu ezixhobo abonelela ngoluhlu olubanzi lolwazi olunokuphinda lubuyiselwe ukuxhasa okanye ukuthengisa kubathengi abakhoyo. Ukunikezela ukumelwa kwedijithali kolu lwazi sisicwangciso esifumana ngokukhawuleza ukubamba kunye nabavelisi ukuze bakwazi ukunceda ngokufanelekileyo nangokuchanekileyo abathengi ekuphuculeni ixesha lokusebenza komatshini.
3. UKUSEKWA KOKUQHUBEKA NOKUQHUBA NGENKONZO
Ukuhlala uqhagamshelwe kubathengi kuqinisekisa inkxaso eqhubekayo kunye nokuqhubeka kweshishini. Abavelisi bezixhobo banokufumana ukhuphiswano ngokutshintshela kwimodeli yokuzixhasa ye-24/7 abathengi abanokubhekisa kuyo kuhlaziyo lwemveliso, ulwazi lobuchwephesha kunye namaxabiso. Oku kuya kuthi kwangaxeshanye kujongane neemfuno zabathengi kwaye kukhulule abasebenzi ukuba basebenze kwezinye iinkonzo ezongezwe ngexabiso.
Iinkonzo ze-Aftermarket zinika abavelisi bezixhobo amandla okuxhasa abathengi ngeendlela ezahlukeneyo. Ukucacisa ingxelo evela kuDavid Windhager, i-VP ephezulu yenkonzo yabathengi kunye nezisombululo zedijithali kwiQela laseRosenbauer, iWindhager ikhankanye ukubaluleka kweenkampani eziza kuba ngababoneleli bezisombululo. Ukwathe “eyona njongo iphambili kukuphuhlisa umbutho wakho ngendlela oza kuthengisa ngayo izisombululo kwiingxaki zabathengi bakho.” Ngale nto engqondweni, abavelisi abenza oku banokufumana abathengi abathembekileyo kunye nokunyusa ingeniso. Ezi zicwangciso zivumela abavelisi ukuba basebenze ngokusondeleyo kunye nabathengi babo kunye nokunciphisa uxinzelelo kwintengiso yezixhobo ezikhokelela kubudlelwane bexesha elide obukhuthazayo. Isitshixo sokukhula kwenkonzo yasemva kwemarike kukuhanjiswa okungaguqukiyo kweenkonzo.
Ixesha Post: 16-06-21